SERVICES:

The TELE-PLUS applications are typically installed within critical management areas of an organization. The proper installation of these systems must be accomplished on time and on budget. Databases must be built and systems have to be configured properly. Often times, customers simply do not have the human resources allocated to accomplish this task. At the customer's option, we offer the "TELE-PLUS Solution". The TELE-PLUS Solution is a turnkey installation of Hardware and Software, database conversions, Training, and Implementation/Installation Services. Additional TELE-PLUS services can also be quoted to meet specific projects and budgets. PRODUCTS & SERVICES FEE SCHEDULE available upon request.

Installation and Training

Professionally trained personnel load the TELE-PLUS software onto the customer.s equipment. The end-users are trained in the use of the programs to begin the task of implementation.

Support/Warranty

The TELE-PLUS software programs are guaranteed for as long as they are being actively used by an end-user. Monthly contracted telephone support and dial in system support via modem or Internet, is available. On-site support is optional.

Database Creation / Conversion

TELE-PLUS can assist the customer in building the databases via data entry or electronic conversion of existing databases.

Hardware Operations Support

TELE-PLUS will contract hourly to manage the host equipment used to operate the TIMS and TOMS systems. Operational support, System backup, configuration maintenance can be contracted to TELE PLUS to off load an organization's existing technical staff.

Customization

The software can be customized to accommodate the requirements of specific vertical markets, as those needs surface. These modifications are paid for by the client and are supported within the standard maintenance programs.

Enhancements

Ongoing enhancements to each program are made available to customers via Annual License Renewals.

Application Service Provider (ASP)

TELE-PLUS can host the TMS applications for clients who do not want in-house operations. The ASP Application Service allows for on-line and/or batch processing.

Hardware

TELE-PLUS offers Hardware/Operating Software consulting delivered as a part of the TOTAL SOLUTION. TELE-PLUS is "hardware-neutral", having respect for the equipment choice of each end-user. TELE-PLUS will install and configure Hardware and Operating Software as part of the initial installation and continue to assist the end user with the ongoing support of these Servers.